Customer Support

on June 15, 2007 - 2521 Views

My experience of customer support at YoYoGames.

I initially contacted YoYoGames (YYG) via their helpdesk to ask about how I would go about offering a GameMaker Pro licence as a competition prize. After about 24 hours my message was accepted, I assume with manual approval, onto their helpdesk system and I was e-mailed details of my helpdesk account.

Two days later I received a message from a guy at YoYo informing me that their helpdesk had been playing up and asking if I had received his previous response. I replied to say I had not got the message, and today YYG have marked my ticket as solved.

🙁

I stress this is my experience, I am not suggesting everyone has the same perception of the levels of support they have received.

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7 Responses to Customer Support

  1. […] to be used to ask the YoYoGames staff questions (they already have a slow responding helpdesk [1] [2] [3]),  but instead is taken up with people who are unable to navigate themselves to the […]

  2. […] I received the go ahead I had been looking for from YoYoGames. Thanks to Clayton at YoYoGames Customer Support my wish to be able to offer a GameMaker Pro licence can now become reality. In case any of you are […]

  3. Phil Gamble says:

    Perhaps it is because of the issue mine was about.

  4. Leif902 says:

    Odd, I have never had a problem. They have nearly always answered my questions within 48 hours.

    – Leif

  5. Phil Gamble says:

    At least they are accepting feedback via the satisfaction rating required to close a ticket. Needless to say I chose unsatisfied.

  6. Eyas says:

    Just submit another ticket, I guess.

  7. Eyas says:

    I’ve had a better experience, but still.. YoYo should be much more organized.

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