Customer Support

June 15th, 2007 by Philip Gamble | Categories: Comment

My experience of customer support at YoYoGames.

I initially contacted YoYoGames (YYG) via their helpdesk to ask about how I would go about offering a GameMaker Pro licence as a competition prize. After about 24 hours my message was accepted, I assume with manual approval, onto their helpdesk system and I was e-mailed details of my helpdesk account.

Two days later I received a message from a guy at YoYo informing me that their helpdesk had been playing up and asking if I had received his previous response. I replied to say I had not got the message, and today YYG have marked my ticket as solved.

:(

I stress this is my experience, I am not suggesting everyone has the same perception of the levels of support they have received.

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  1. Eyas
    June 15th, 2007 at 10:53
    Reply | Quote | #1

    I’ve had a better experience, but still.. YoYo should be much more organized.

  2. Phil Gamble
    June 15th, 2007 at 10:57
    Reply | Quote | #2

    At least they are accepting feedback via the satisfaction rating required to close a ticket. Needless to say I chose unsatisfied.

  3. Eyas
    June 15th, 2007 at 11:07
    Reply | Quote | #3

    Just submit another ticket, I guess.

  4. Leif902
    June 15th, 2007 at 21:40
    Reply | Quote | #4

    Odd, I have never had a problem. They have nearly always answered my questions within 48 hours.

    - Leif

  5. Phil Gamble
    June 16th, 2007 at 07:02
    Reply | Quote | #5

    Perhaps it is because of the issue mine was about.

  6. 2 trackbacks
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    1. 2007/06/19 - Giveaway! (all $20 of it)
    2. 2007/09/09 - YoYoGames’ Forum o’doom
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