Sandy: “our customer support is terrible”
March 20, 2008
Sandy Duncan CEO of YoYo Games has admitted that their “customer support is terrible” and that “the DRM sucks”.
“If it helps I think some parts of the site suck, I think, at times, that the DRM sucks and I think, always, that our customer support is terrible.I spend most of my time and energy raising finance to sort some of these issues and to create lots of eciting [sic] new things both in the site and for Game Maker. We’re pretty close to getting it closed down and we will address hopefully invest a LOT of money over the next 3 to 18 months to make YoYo Games and the GMC one of the best and most exciting games websites in the world….whether it’s Web 1/2 or 3 is not important…but we ARE a community, not just a bunch of web pages with information. YOU create the games, you review them, you play them….it’s YOUR community !
Also note that some things take time as well as money, so everything won’t just change overnight because Mr Venture Capitalist gives us a cheque for $5Million !
Overall though, I think we’ve come a LONG way in about 12 months. I think the Game Maker community is in a much better and different place than it was and it will continue to improve. Today’s update to this software is continuing proof of that.
Nobody should be embarrassed by their “anti” stance or lack of support 12 months ago…we made a lot of mistakes, but I like to think that we listened to you, corrected some things and continue to listen to you.
SO…thank you for your support and giving us a chance. If you still don’t like us, then all I ask is you continue to keep an open mind, that’s all !!”
I must admit I am confused with his analogies comparing the hard work of YoYo with an update of the IPB software and a new skin. But finally at least we know the man at the top realises how many Game Maker users feel.